Final Post

Ah, my blogging days have come to an end.

I really enjoyed creating a blog and doing the blog posts required for this subject. I have never used wordpress before so it was a new experience for me. I enjoyed learning the ins and outs of this website and customising my blog to make it my own. I chose to do a more basic style of blog so that it didn’t overpower the information in my blog posts.

I appreciated having options on what to write about in the blog posts, as I was able to choose subjects that interested and appealed most to me. Within my blog posts, I was able to utilise images, links and diagrams in order to add dimension to the information I was sharing. I really think I did well in making my posts as interesting and aesthetically pleasing as possible. I didn’t like however that I was limited to what i could put in my blog posts due to not having a premium account.

I enjoyed this assignment as i got to make my own blog and personalise it. I feel that creating this blog is useful skill for the future.



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Exercising Emotional Intelligence

What is emotional intelligence?

Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others (“Emotional Intelligence”, 2017). The concept of Emotional Intelligence is attributed to Professors Peter Salovey and John D. (Jack) Mayer in 1990 (“Emotional Intelligence Exercises”, 2017).

According to Mayer, Salovey, Caruso (1990),

“Emotional Intelligence includes the ability to engage in sophisticated information processing about one’s own and others’ emotions and the ability to use this information as a guide to thinking and behavior. That is, individuals high in emotional intelligence pay attention to, use, understand, and manage emotions, and these skills serve adaptive functions that potentially benefit themselves and others”.

The Emotional Intelligence Test model created by Mayer, Salvoes and Caruso has 4 branches (Cenere, 2015).

  1. Recognise: accurately identify our own emotions and those of others
  2. Use: use emotions to help us to think and generate different emotions to help solve problems
  3. Understand: understand the cases and how emotions change
  4. Manage: strategies to help us manage our emotions and the emotions of others

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Exercising emotional intelligence means being mindful of your emotions and utilising them to solve problems. This can result in more positive outcomes (Cenere, 2015). Emotional intelligence is vital to effective professional communication in the workplace (“Emotional Intelligence”, 2017).

How can you build emotional intelligence?

In order to build emotional intelligence, you must take time to:

  • look at peoples facial expressions and recognise their emotions within
  • consider what task you are undertaking and figure out what mood you need to be in to best complete the task
  • develop an emotional vocabulary
  • find out what creates negative emotions for you and prevent them from occurring


Cenere, P., Gill, R., Lawson, C., & Lewis, M. (2015). Communication Skills for Business Professionals (3rd ed., pp. 156, 157). Cambridge University Press.

Emotional Intelligence. (2017). Retrieved 15 May 2017, from

Emotional Intelligence Exercises ‹ (2017). Retrieved 15 May 2017, from

IMAGE: Emotional Intelligence business diagram management strategy concept... (2017). 123RF Stock Photos. Retrieved 15 May 2017, from

The Critical Success Factors of Teamwork

“Unity is strength… when there is teamwork and collaboration, wonderful things can be achieved.”- Mattie Stepanek

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Teamwork is important in business settings as it enables companies to achieve goals quickly and efficiently (The Importance of Business Teamwork, 2017). The following are factors that are critical in order for success in teamwork situations: Morale, internal harmony, adaptation to changes and acceptance of responsibility.

According to Cenere, Gill, Lawson and Lewis (2015),
‘Morale is a broad term that encompasses the willingness of individuals to get a job done.’
Morale is also a way of describing how people feel about their jobs, employers and companies. Those feelings are tied to the behaviors and attitudes that employees exhibit in the workplace (Sheahan, 2017). Even if morale is high within the team, it is still possible for issues to arise (Cenere, 2015). Having members within the group that are unreliable can threaten the team achieving the goals that they have set out. Conflict can also impact the teams ability to achieve goals, which is why it is important that conflict is managed effectively by the team leader in order to achieve internal harmony (Cenere, 2015). 

Members of a successful business must also be able to adapt to change. Changes can come from inside the organisation (new laws or regulations, new technologies), or from inside the organisation (changes to computer system, new work policies). The effects of the change must be assessed and a response to these changes must be employed. This response could be training or changing the make-up of the team (Cenere, 2015). T

Team members must also accept responsibility. The willingness of team members to share responsibility for the teams results is both a result and an indication of the level of morale in the team (Cenere, 2015). Team leaders also play an important role in a business. Team leaders are essential to executing the vision of the business and in setting expectations for staff (Joseph, 2017). Effective team leaders can impact the morale of team members by helping instill a sense of confidence and trust in workers so that they have a more positive attitude towards their jobs and towards the company as a whole (Joseph, 2017). Team leaders are elected to ensure that team morale is high and that workers are performing at their best.

For any business, effective teamwork is the key to success. It allows companies to reach their goals.


Cenere, P., Gill, R., Lawson, C., & Lewis, M. (2015). Communication Skills for Business Professionals (3rd ed., pp. 156, 157). Cambridge University Press.

Famous Quotes at BrainyQuote. (2017). BrainyQuote. Retrieved 8 May 2017, from

Joseph, C. (2017). Importance of a Leader In a Team. Retrieved 8 May 2017, from

Sheahan, K. (2017). Morale in Organizations. Retrieved 8 May 2017, from

The Importance of Business Teamwork. (2017). Six Sigma Online Training Certification Information. Retrieved 8 May 2017, from

IMAGE: Australian Institute of Business | (2017). Australian Institute of Business | Retrieved 19 May 2017, from

What Makes a Good Public Speaker?

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Being able to effectively communicate with parties is a cornerstone of managing communication and behaviour in professional environments. It is important to be able to interact with participants in a way that engages with them and maintains that level of engagement (Albert Mehrabian Communication Studies, 2017).

Oral presentations consist of three main components: words spoken, tone of voice and non-verbal communication (body language) (Cenere, 2015). All three of these elements are necessary in order to be a good public speaker. In 1967, Albert Mehrabian, Professor of Psychology, found that in the case of inconsistency between verbal and non-verbal communication, facial expressions are the most dominant, the vocal component ranks second and words rank third, being the least significant of the three. Meaning that a good public speaker should not rely solely on words in order to deliver their message, but use a combination of these three elements.

For further information – go to Albert Mehrabian’s website at:

Brothers Chip and Dan Heath, in their best-selling book Made to Stick: Why Some Ideas Survive and Others Die (2007) outline how organisations and business professionals can use traits of ‘sticky ideas’ in order to make communication more effective. A sticky idea is understood and remembered, and has lasting impact to change people’s opinions or behaviour (Lee, Phd 2017). These characteristics, or ‘sticky ideas’ used in oral presentations are simplicity, unexpectedness, concreteness, credibility, emotions and stories. Using sticky ideas in oral presentations enables the speaker to engage the audience and achieve success.



Albert Mehrabian Communication Studies. (2017). Retrieved 10 April 2017, from

Cenere, P., Gill, R., Lawson, C., & Lewis, M. (2015). Communication Skills for Business Professionals (1st ed.). Cambridge: Cambridge University Press.

Lee PhD, S. (2017). Made to Stick: Delivering scientific presentations and posters for impact. Northwestern University. Retrieved 10 April 2017, from

Mehrabian, A. (1977). Nonverbal Communcation. Chicago, IL: Aldine.

GIF: GIPHY | Search All the GIFs & Make Your Own Animated GIF. (2017). GIPHY. Retrieved 19 May 2017, from

Welcome :)

Hi, my name is Sophie Agius
I am studying a Bachelor of Professional Communication majoring in Journalism. Hopefully by doing this course I will gain knowledge on how to communicate with all types of people in a professional setting. I am interested in  reading and spending time with friends. I also have a dog called Frankie.


In my professional career i hope to one day be writing for a living. Ideally I’d love to be able to travel around the world and write.

Communication in professional contexts I believe is any communication, written, oral, visual or digital that is done in a professional setting. Some examples of communication in professional contexts is a letter, speech, film or even body language that is used to portray meaning.

In this unit we will work on creating skills in research, referencing, writing and speaking clearly. These skills will not only help us in university, but will also help in professional settings and workplaces. After looking at the welcome/introduction video I am really keen to learn about how to conduct yourself in a professional environment and learning about how to communicate with a variety of different people from different countries, backgrounds or jobs. I believe this will be an important skill to have in years to come when I join the workforce.


Assessment one- due Friday, 21 April 2017 at 6.00PM
Assessment two- due Friday, 19 May 2017 at 6.00PM
Assessment three- due Monday, 5 June 2017 at 6.00PM