What is emotional intelligence?
Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others (“Emotional Intelligence”, 2017). The concept of Emotional Intelligence is attributed to Professors Peter Salovey and John D. (Jack) Mayer in 1990 (“Emotional Intelligence Exercises”, 2017).
According to Mayer, Salovey, Caruso (1990),
“Emotional Intelligence includes the ability to engage in sophisticated information processing about one’s own and others’ emotions and the ability to use this information as a guide to thinking and behavior. That is, individuals high in emotional intelligence pay attention to, use, understand, and manage emotions, and these skills serve adaptive functions that potentially beneﬁt themselves and others”.
The Emotional Intelligence Test model created by Mayer, Salvoes and Caruso has 4 branches (Cenere, 2015).
- Recognise: accurately identify our own emotions and those of others
- Use: use emotions to help us to think and generate different emotions to help solve problems
- Understand: understand the cases and how emotions change
- Manage: strategies to help us manage our emotions and the emotions of others
Exercising emotional intelligence means being mindful of your emotions and utilising them to solve problems. This can result in more positive outcomes (Cenere, 2015). Emotional intelligence is vital to effective professional communication in the workplace (“Emotional Intelligence”, 2017).
How can you build emotional intelligence?
In order to build emotional intelligence, you must take time to:
- look at peoples facial expressions and recognise their emotions within
- consider what task you are undertaking and figure out what mood you need to be in to best complete the task
- develop an emotional vocabulary
- find out what creates negative emotions for you and prevent them from occurring
Cenere, P., Gill, R., Lawson, C., & Lewis, M. (2015). Communication Skills for Business Professionals (3rd ed., pp. 156, 157). Cambridge University Press.
Emotional Intelligence. (2017). Retrieved 15 May 2017, from https://www.psychologytoday.com/basics/emotional-intelligence
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